Find the most frequently asked questions here
FAQ
What makes the (semi)precious stones from Jules & Gems unique?
Jules & Gems offers carefully selected high-quality (semi-)precious stones. We strive for
unique and rare pieces, often with a focus on ethical sources.
How can I be sure that the (semi)precious stones have been ethically obtained?
Jules & Gems attaches great importance to ethical practices. We work together with
suppliers who adhere to strict ethical standards and we strive for transparency in our
supply chain.
Can I order custom jewelry?
Yes, we offer custom jewelry. Contact our expert team to discuss your
to discuss your wishes and create a unique piece that meets your expectations.
How do I care for my (semi)precious stone jewelry?
Please refer to our " Care Guide " for detailed instructions on how to care for your
(semi)precious stone jewelry and preserving their beauty.
Does Jules & Gems offer guarantees on the purchased products?
Of course. We strive for complete satisfaction of our customers. Please refer to our "Warranty and
Returns Policy" page for more information about our warranty terms.
Does Jules & Gems accept international orders?
Yes, we accept international orders. Please make sure you check our "Shipping and Delivery"
information for details on delivery times and possible import duties.
How can I track the status of my order?
You will receive a tracking number once your order has shipped. Use this number on the
website of the delivery service for the most current information.
Do the prices on the website include taxes? (Only for abroad.)
The prices on our website do not include taxes. Taxes are added during
checkout process based on the applicable rates in your region.
How can I contact Jules & Gems customer service?
You can contact our customer service via the contact form on our " Contact " page
or by email at tracktalent@outlook.be. We aim to respond within 24 hours.
Does Jules & Gems offer educational materials about (semi)precious stones?
Yes, we regularly share educational content about (semi)precious stones on our blog. Like our " Blog "
Keep an eye on the section for interesting articles and information about (semi)precious stones.